Following NHS England’s guidelines, the practice is going to be operating a triage first system. This means all appointments in practice will be a phone call first and then your clinician will assess you and if appropriate will offer a face-to-face consultation.
If your ring the surgery for an appointment with the Doctor, the Doctor will telephone you first and if they need to see you face to face they will offer you the time to come in to see them.
Face Masks – we ask that every patient who attends the surgery for an appointment to wear a face mask, this is to protect yourselves and the staff.
Nurse & HCA Appointments
For all Nurse appointments you will receive a phone call from one of our Nurses prior to your appointment.
If you need Nurse appointment, please call the surgery on the day you want the appointment. You will be triaged first then offered an appointment.
Booking an appointment
How to register for EMIS
If you wish to register with EMIS to book your appointments online then please following this link to register but for these services you also need to register at the surgery in order to be allocated your log in and password.
You will be required to provide 2 forms of identification. One that gives your current address and one with a recent photograph
Please bring the required documents into the surgery to register and we will provide you with your log in and password.
To register for these services you must be over 16 years of age.
Once you have your log in details you can order repeat prescriptions by following this link.
Click here to find out what to do when the surgery is closed.
Doctor’s appointments run from 8.30am to 5.50pm daily Monday to Friday. If the Surgery is closed please call 111.
If you require extended hours or enhanced services please call the Surgery or 111.
How to make an on-the-day appointment on the day
If you feel you have an urgent problem and you need to be seen on the day you will need to ring the surgery at 8am, the receptionist will ask you a brief reason for the appointment, this is so they can signpost you to the appropriate service whether it is a doctor’s appointment, physiotherapy appointment or directing you to the Pharmacy First Service.
All children under 5 years of age needing an appointment on the day will be given an appointment by the receptionist.
Appointments in advance
You can continue to book an appointment in advance up to 2 weeks ahead with the Doctor of your choice please ask the receptionist for what is available.
Surgery times vary through-out the day so please check at reception for available times.
You may see any of the Doctors but if the doctor of your choice is not available we will offer you the first available appointment with another Doctor.
Please remember that an appointment is 10 minutes in length and for one person only. If you cannot attend the appointment please remember to CANCEL it.
Telephone consultations are available with a Doctor or Nurse . Please ensure that your problem is suitable for a telephone consultation and ask the receptionist to arrange a telephone consultation for you.
Nurses and Health Care Assistant are available from 8am to 6pm.
One Person, one appointment
It may be tempting if you have family members with you to ask about them as well, but the time available is limited. If you take longer than the appointment time, patients after you end up being seen late.
The practice has a high number of patients who don’t bother to turn up for their appointments. Please remember to cancel your appointment if you find you can’t attend.
We are unable to see patients who arrive late for their appointments. It is Practice policy if you arrive late for your appointment you will have to re-book.
If you are on regular medication prescribed by the Doctor you can request a prescription in a number of ways.
- Order repeat prescriptions using your personal account following this link. Note: You must register first by coming to the surgery.
- You can put a request in the request box inside the front door of the surgery..
- From the surgery: please ensure that you provide 72 hours’ notice before collecting.
- Electronic transfer direct to the chemist of your choice. Please advise the receptionist or Doctor.
- If you have spoken to a Doctor over the phone and a prescription is being done this can also be sent directly to the chemist of your choice electronically. Please ask the Doctor to send it for you.