The NHS e-Referral Service is a service that has been introduced across England.

When you and your GP agree that you need to be seen by a Specialist, you will be referred to the Hospital via the e-Referral Service.

Most of the Hospitals now run on a Triage System, which means once they have received the referral from the GP they will contact you directly with an appointment date and time, however, not ALL Hospitals and Departments work by a Triage System so in cases like that the practice will provide you with the appointment booking information which will include a Booking Reference Number, a telephone number, and a password. Calls are charged at the local rate. The Appointments Line is open every day from 7am to 10pm. You will need to give your password and unique booking reference number when you call.

If you have a specific Hospital that you would like to attend then you need to inform the GP during your consultation, this is to ensure that you receive the treatment you need from the Hospital of your choice.

The Telephone Appointments Line: 0345 60 88888

If you call the Appointments Line they can book your appointment for you. They can give you information about the hospital or clinics on your list and may also be able to tell you what dates and times are free for an appointment. This will depend on which hospitals you are thinking about. Calls are charged at the local rate. The Appointments Line is open every day from 7am to 10pm. You will need to give your password and unique booking reference number when you call.

Visit the Website

Visit the NHS e-Referral Service website. You will need your unique booking reference number, the year you were born and your password. After you have entered these details you can book, change or cancel an appointment or just view your booking. You can compare information between hospitals and clinics and print it out.

Cancelling or changing your appointment

The same procedures as above, by calling the Appointments hotline or by visiting the website. It is important to cancel your appointment if you are unable to attend so other patients can be booked in.

To find out about local hospitals

Visit the NHS Choices website at Click on “Health services near you”,and then “Hospitals and consultants” and then enter your own postcode or the postcode of the area where you would like to be treated. The website will show you all the hospitals available to you in that area (both NHS and private) and lets you compare the services they offer.